Microchip Microchip

Technical Support Engineer

Time zone

Europe

Commitment

Full-time, remote

Personal recruiter

Direction

Technical Support

Category

Product Vacancies for products developed by TeamDev.

About the project

Our products are JxBrowser and DotNetBrowser — libraries for Java and .NET programmers, which allow them to use the full power of the Chromium engine in cross-platform desktop and server applications.

What you will do

  • Work closely with the sales and development teams.
  • Ensure support requests are promptly and efficiently addressed by support agents.
  • Maintain adherence to service level agreements (SLAs), guaranteeing customer satisfaction through swift and high-quality technical support.
  • Help support agents by assisting with basic inquiries or commonly encountered issues, and providing frontline support when needed.

Knowledge and skills required

  • Work experience in the support of tech products 2+ years.
  • Ability to write technical documentation and clearly articulate thoughts.
  • Responsibility, discipline, stress resistance.
  • Great communication skills.
  • Advanced level of spoken and written English.

Would be a plus

  • Experience in programming or any other engineering background.
  • Experience in sales and PR.
  • Desire to grow as an engineer.

Work environment

We provide a comfortable environment for employees’ work, development, and training. Past years taught us to work remotely and be a team 1000 kilometers apart. Now, we use it to the fullest, building our distributed work process.

  • Flexible schedule.

  • Long-term employment.

  • Business trips to the USA and Europe.

  • Assistance in professional growth through educational programs and conferences.

  • Everything you need to set up a modern workstation/laptop.

Microchip Microchip

What's next?

01

Response to the vacancy. You will receive a response to your resume, within one or two business days. We might clarify some details, schedule a video call or give a feedback.

02

The first meeting. Video call with a recruiter, where we get to know each other better.

03

Technical interview. Interview with members of your future team. Here you will have the opportunity to learn more about the project and its technical details. Within a few days after the interview, we exchange feedback.

04

Offer. We announce our offer during the video call. At this stage, you and us can once again discuss all the issues of interest in order to make a balanced decision about cooperation.

Thanks for the application!

Our recruiter will contact you as soon as possible.

In order to pleasantly pass the time of waiting and get to know each other better:

“Вёрстка — это не тупо”

Typesetting guide for programmers.

“How to write emails”

PDF-Recommendations for Customer Correspondence.

DDDi

Our educational project in domain-oriented design.

Job application

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