Customer Care Manager for WebSpellChecker

WebSpellChecker is a company specializing in AI-powered text correction. Through our core product, WProofreader, we empower businesses and individuals with solutions for flawless communication. We are a team driven by creativity and a strong commitment to our customers, dedicated to maintaining high quality and reliability in everything we do.

We are looking for a Customer Care manager to help us keep our clients satisfied and engaged with WSC products and services.

What you will do on this project? 

• Build and nurture strong relationships with our existing clients, ensuring their satisfaction and facilitating subscription renewals and upgrades.
• Act as the main point of contact for client inquiries and work closely with our development team to resolve technical issues.
• Maintain up-to-date client information in Salesforce and track support requests in Help Scout.
• Create and maintain internal and external knowledge base articles on how to deal with common requests.

Knowledge and skills required 

• 2+ years of experience in a customer support or account management role, ideally within an IT product company.
• Upper-Intermediate level of spoken and written English.
• Strong communication and negotiation skills with a customer-focused mindset.
• Understanding of software development processes and technologies.
• Excellent attention to detail and ability to manage multiple priorities effectively.

Would be a plus 

• Experience with CRMs, Google Workspace, and help desk software.
• Proficiency in additional foreign languages.