Microchip Microchip

Customer Care Specialist

Time zone

Europe

Commitment

Full-time, remote

Personal recruiter

Anastasiia Zhuk

Direction

Customer Care

Category

Product Vacancies for products developed by TeamDev

About the project

TeamDev is a product company with over 20 years of experience in creating our own products. One of the main directions is JxBrowser and DotNetBrowser. Our products are used by more than one and a half thousand companies worldwide, including Google, Mastercard, Intel, BMW, Bosch, Pfizer. 

 Quality customer support is one of the most important tasks. We are currently looking for a Customer Care Specialist who can strengthen our team.

What you will do on this project?

  • Work with the existing customer base: processing incoming requests, accompanying clients from the first contact to signing the contract, assistance in resolving requests.
  • Conduct presentations and client interviews to increase sales and familiarize existing customers with new functionality.
  • Communicate regularly with the technical team of the product.
  • Interact with the legal department to prepare contracts and send them to the client.
  • Issue invoices, track their payment.

Knowledge and skills required

  • Advanced English level both spoken and writing.
  • 2+ years of experience in IT as Sales/Customer Care/Support Specialist.
  • Good communication skills, mastery of the business correspondence etiquette, customer focus.
  • Attention to detail, analytical thinking, perseverance.

Would be a plus

  • Experience in B2B support or a product company.
  • Curiosity, interest in new technologies, and the world of IT.
  • Experience in communication with the technical team and lawyers.

We provide

  • Progressive bonus system after passing the probation.
  • Lack of emergency work and overtime, a comfortable pace of work that allows you to maintain a work-life balance.

Work environment

We provide a comfortable environment for work, development, and training of every employee. 2020 has taught us to work remotely and be a team, being 1000 kilometres apart. Now we use it to the fullest building our distributed work process.

  • Flexible schedule.

  • Online English language courses.

  • Compensation for business trips to the USA and Europe.

  • Compensation for participation in professional conferences and educational programs.

  • Constantly updated technology library.

  • Compensation package: 20 paid days for rest and 5 paid days for sick leaves.

Microchip Microchip

What's next?

01

Response to the vacancy. You will receive a response to your resume, within one or two business days. We might clarify some details, schedule a video call or give a feedback.

02

The first meeting. Video call with a recruiter, where we get to know each other better.

03

Technical interview. Interview with members of your future team. Here you will have the opportunity to learn more about the project and its technical details. Within a few days after the interview, we exchange feedback.

04

Offer. We announce our offer during the video call. At this stage, you and us can once again discuss all the issues of interest in order to make a balanced decision about cooperation.

Thanks for the application!

Our recruiter will contact you as soon as possible.

In order to pleasantly pass the time of waiting and get to know each other better:

“Вёрстка — это не тупо”

Typesetting guide for programmers.

“How to write emails”

PDF-Recommendations for Customer Correspondence.

DDDi

Our educational project in domain-oriented design.

Job application

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