Customer Care Specialist with Portuguese and Spanish

Time zone

Europe/USA

Commitment

Full-time, remote

Personal recruiter

Anastasiia Zhuk

Direction

Customer Care, Sales

Who we are

TeamDev is a product company with over 20 years of experience creating our products. One of the main directions is JxBrowser and DotNetBrowser. Our products are used by more than one and a half thousand companies worldwide, including Google, Mastercard, Intel, BMW, Bosch, and Pfizer.

We are looking for a Customer Care Specialist who can strengthen our team significantly, especially in communication with new clients from Portugal and Latin America.

Superior customer support is one of the most critical tasks. Providing excellent technical solutions and customer service, we got warm leads from Fortune 100 list. We expect you’ll help us maintain or improve the set bar. Also, we provide a lack of emergency work and overtime so that you can focus on quality rather than speed.

What you will do

Work with the existing customer base: processing incoming requests, accompanying clients from the first contact to signing the contract, and assisting in resolving requests.
Conduct presentations and client interviews to increase sales and familiarize existing customers with new functionality.
Communicate regularly with the technical team of the product.
Interact with the legal department to prepare and send contracts to the client.
Issue invoices and track their payment.

Knowledge and skills required

Advanced Portuguese, Spanish, and English level, both spoken and written.
2+ years of experience in IT as a Sales/Customer Care/Support Specialist.
Good communication skills, mastery of business correspondence etiquette, and customer focus.
Attention to detail, analytical thinking, and perseverance.

Would be a plus

Experience in B2B customer support or/and in an IT product company.
Curiosity, interest in new technologies, and the world of IT.
Experience in communication with the technical team and lawyers.

We provide

Progressive bonus system based on sales results.
Lack of emergency work and overtime, a comfortable pace of work that allows you to maintain a work-life balance.

Work environment

We provide a comfortable environment for employees’ work, development, and training. Past years taught us to work remotely and be a team 1000 kilometers apart. Now, we use it to the fullest, building our distributed work process.

Flexible schedule.
Long-term employment.
Business trips to the USA and Europe.
Assistance in professional growth through educational programs and conferences.
Everything you need to set up a modern workstation/laptop.
Generous number of paid days off and sick leaves.

Office in Montenegro

What's next?

01

Response to the vacancy. You will receive a response to your resume, within one or two business days. We might clarify some details, schedule a video call or give a feedback.

02

The first meeting. Video call with a recruiter, where we get to know each other better.

03

Technical interview. Interview with members of your future team. Here you will have the opportunity to learn more about the project and its technical details. Within a few days after the interview, we exchange feedback.

04

Offer. We announce our offer during the video call. At this stage, you and us can once again discuss all the issues of interest in order to make a balanced decision about cooperation.

Thanks for the application!

Our recruiter will contact you as soon as possible.

In order to pleasantly pass the time of waiting and get to know each other better:

“Вёрстка — это не тупо”

Typesetting guide for programmers.

“How to write emails”

PDF-Recommendations for Customer Correspondence.

DDDi

Our educational project in domain-oriented design.

Job application

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